SHIPPING AND PAYMENT POLICY
Delivery
We believe in transparency and reliability when it comes to delivering your cherished "My Ancient Glow" products. To ensure a seamless and dependable delivery experience, we have partnered with renowned delivery providers such as BlueDart and IndiaShipment. These trusted names in the industry share our commitment to safeguarding your order throughout its journey, from our facilities to your doorstep. With BlueDart and Indiapost as our delivery partners, you can have confidence in the secure and efficient transportation of your beauty essentials. We understand the importance of mentioning our delivery partners' names, as they play a vital role in ensuring the safe and timely arrival of your orders, reflecting our dedication to your satisfaction.
1. Blue Dart
2. India Post
How much does delivery cost?
Delivery charge varies with the product you are purchasing. We incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps to offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
When will the deliveries take place?
In general, our courier partner will try to deliver between 9:00 and 18:00. It can be challenging to stay at home for all these hours, especially on working days. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.
How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.
How will the packaging look like in the case of a door delivery?
We ensure the highest standards of packaging norms and deliver all our products in highly standardized Carton Boxes which will enable there are no damages while handling your items.
What to do if my package shows as delivered but I can't find it?
If your tracking information shows that your package was delivered, but you can't find it:
See if someone else accepted the delivery.
Wait for a few minutes and check at your doorstep/office reception for the arrival of our delivery associates.
Wait until the end of the day-packages may show as delivered while still in transit.
If you are still unable to locate your item contact our Customer Service. Please note, we will only be able to support you if contacted within 7 days of your package marked as Delivered.
PAYMENTS
How do I pay for a purchase?
We offer you multiple payment methods. If you chose to pay online, you can rest assured that our trusted payment gateway partners always use secure encryption technology to keep your transaction details confidential.
You may use Internet Banking and Cash on Delivery (On Selected Pincodes) to make your purchase.
We also accept payments made using Visa, MasterCard, credit/debit cards in India.
Yes, the entire amount would be returned to the source account as per our Returns policy.
Protecting Your Precious Glow: Our Commitment to Damage-Free Transit
At "My Ancient Glow," we understand that the journey of our skincare and cosmetics products from our hands to yours is just as important as the quality of the products themselves. We take immense pride in ensuring that your ordered items reach you in pristine condition, free from any damage during transit. Here's a glimpse into the arrangements we've made to guarantee a seamless and damage-free delivery experience:
1. Robust Packaging:
Our packaging materials are carefully chosen to provide the highest level of protection for your products. We use sturdy boxes, cushioning materials, and specialized packaging for fragile items, ensuring that they remain intact during transit.
2. Quality Control:
Prior to shipment, every product undergoes a stringent quality control process. We inspect each item to confirm its quality, integrity, and packaging, ensuring that only the finest products leave our facility.
3. Secure Handling:
We collaborate with trusted shipping partners who share our commitment to safe and secure handling. They are trained to handle your packages with the utmost care, minimizing the risk of damage.
4. Fragile Item Precautions:
For delicate or fragile items, such as glass bottles or compact powders, we go the extra mile by using extra padding and protective layers to prevent breakage.
5. Tracking and Insurance:
We offer shipment tracking to keep you informed about the status and location of your order. Additionally, we provide insurance coverage for your order, giving you peace of mind in the unlikely event of damage during transit.
6. Customer Support:
Our dedicated customer support team is available to assist you should any issues arise during transit. We are committed to addressing your concerns promptly and ensuring your satisfaction.
7. Feedback and Improvement:
We continuously monitor our shipping and packaging processes to identify areas for improvement. Your feedback is invaluable, and we use it to enhance our services and protect your "Ancient Glow" order.
We take pride in our products and the trust you place in us when making a purchase. Rest assured, we spare no effort in ensuring your order arrives at your doorstep in perfect condition. In the rare event of damage during transit, our team is ready to assist you swiftly to resolve any issues and ensure your satisfaction.
At "My Ancient Glow," your radiant beauty is our top priority, and we're dedicated to safeguarding it throughout the delivery process. Thank you for choosing us as your cosmetics provider, and we look forward to continuing to serve you with the highest standards of quality and care.